RETURN
You are entitled to a refund within 14 days of receiving your order.
Please note that we do not offer exchanges. If you wish to purchase a different item, such as a different ceramic piece or painting, you must return the original item for a refund and place a new order on our website.
To be eligible for a refund, all art pieces must be returned in their original condition and packaging. If there is evidence of damage or use that reduces the value of the product, we reserve the right to refuse the return or reduce the refund amount.
SAFE PACKAGING & RESPONSIBILITY
Our art pieces, ceramics, and glass are delicate, so it is crucial that you pack your return securely in its original boxing to prevent damage during transit. Please note that Galleri Sonja is not liable for return shipments. The items remain your responsibility until they are physically received at our store. We strongly recommend using a trackable and insured shipping method (such as GLS within Denmark, or DHL/UPS internationally).
We do not accepts DAO or parcel pick-up returns.
REFUNDS
Refunds will only be credited to the original payment method used for the purchase. Please note that return shipping costs, as well as the original delivery expenses, are covered by the customer and are non-refundable. Refunds will be processed as quickly as possible, but no later than 30 business days after we receive and inspect the returned items.
CUSTOMS & FEES
You are responsible for any additional costs (VAT, customs, handling fees, etc.) associated with returning the package. These fees will be deducted from your refund.
RETURN ADDRESS
Galleri Sonja (House Sonja ApS)
Storegade 1,
3770 Allinge-Sandvig
Denmark
